Regional Manager, Customer Success

🔥 40 minutes ago

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Leading, coaching, and developing a team of Customer Success Managers across EMEA • Ensuring customers successfully go live and continue to see measurable value from Constructor’s product • Driving high standards of customer experience, adoption, and engagement across the region • Implementing and iterating on scalable processes and best practices to support team growth while improving service quality • Building and maintaining strong executive relationships within customer organisations • Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success • Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required • Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals • Helping shape clear internal and external narratives around customer needs, priorities, and success criteria • Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively • Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes

🎯 Requirements

• Several years of experience working directly with customers and large, complex organisations in a technical environment • Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams • Experience supporting enterprise customers and navigating multi-stakeholder organisations • Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders • Excellent communication, coaching, and interpersonal skills • Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes • Strong influencing skills and the ability to motivate both your team and cross-functional partners • A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment • Genuine enjoyment of working with customers and solving new problems • Bonus: Fluency in multiple languages • Ability to work EMEA hours

🏖️ Benefits

• Leave Package • Work From Home • Training & Development • Stock Option Plan • Paid Time Off