ProviPanda GmbH
11 - 50 employees
Founded 2024
đŻ Recruiter
đ„ HR Tech
âïž SaaS
Recruitment âą HR Tech âą SaaS
ProviPanda GmbH is an AI-driven recruitment platform and mobile app based in the DACH region that helps companies find, screen and hire verified sales professionals quickly and cost-effectively. The service combines applicant management, an integrated applicant-CRM, in-app chat and 1âclick video interviews, push notifications and a strict multi-stage screening process to deliver prequalified sales talent. ProviPanda is offered as a subscription (no placement fees) and targets businesses that need to scale sales teams with vetted commission-based or salaried salespeople.
Customer Success Lead
đ„ 0 minutes ago
đŁïžđ©đȘ German Required
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ProviPanda GmbH
11 - 50 employees
Founded 2024
đŻ Recruiter
đ„ HR Tech
âïž SaaS
Recruitment âą HR Tech âą SaaS
ProviPanda GmbH is an AI-driven recruitment platform and mobile app based in the DACH region that helps companies find, screen and hire verified sales professionals quickly and cost-effectively. The service combines applicant management, an integrated applicant-CRM, in-app chat and 1âclick video interviews, push notifications and a strict multi-stage screening process to deliver prequalified sales talent. ProviPanda is offered as a subscription (no placement fees) and targets businesses that need to scale sales teams with vetted commission-based or salaried salespeople.
đ Description
âą Build and lead the team; establish scalable structures âą Develop onboarding frameworks for new Support and Customer Success team members âą Primary point of contact and main person responsible for all customer-related matters across the company âą Expand and improve the customer experience for our business customers âą Set up and maintain Intercom automations âą Responsible for the newsletter strategy âą Ongoing process optimization in the area of Customer Relations âą Regular reporting to the founder & CEO
đŻ Requirements
âą Experience in customer success within a SaaS environment âą Proven ability to lead a team and take ownership âą Able to make quick, confident decisions and stand by them âą Technical understanding â familiar with tools such as Stripe, Intercom, Slack, Claude âą Structured working style, yet flexible for startup day-to-day âą Strong cross-departmental communication skills âą Hands-on mentality
đïž Benefits
âą Above-average salary âą Performance-based bonus âą Modern Apple equipment âą Flat hierarchies âą High level of responsibility âą Direct, close collaboration with executive management
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đŁïžđźđč Italian Required
