Customer Service Consultant

🔥 2 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ContaDr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

ContaDr is a specialized accounting firm dedicated to transforming how clinics manage their accounting practices. With over a decade of experience, the team focuses on providing strategic financial and tax consulting specifically tailored for health sector professionals. By leveraging technology and data analysis, ContaDr aims to deliver cost-effective and secure solutions that ensure compliance and enhance the financial health of clinics and consulting offices. Their commitment to excellence and partner growth positions them as a crucial ally for healthcare management.

📋 Description

• Support customers by answering questions and guiding them toward the best results • Assist customers with their needs from start to finish through phone, WhatsApp, email, and other official channels • Ensure deadlines are met and requests are resolved • Support customers in using the services • Conduct meetings and provide guidance when necessary • Contribute to a positive experience from the very first contact • Strengthen a culture of excellence in customer service and customer experience • Build customer loyalty, strengthen relationships, and increase satisfaction • Keep information and records up to date in internal systems • Ensure data is organized and reliable • Collaborate with internal teams to expedite problem resolution

🎯 Requirements

• Previous customer service experience • Clear, persuasive, and empathetic communication, both verbal and written • Ability to solve problems quickly and efficiently • Ability to manage multiple tasks and prioritize requests • Customer-oriented approach, empathy, and focus on customer needs • Adaptability to work in a dynamic and constantly evolving environment • Interest in understanding the clinic market and the specific characteristics of its target audience • Strong written and verbal communication skills • Proactive approach • Organizational skills • Knowledge of digital customer service tools • Discretion and a strong sense of responsibility • Proficiency in WhatsApp Business, email, phone, and customer service platforms • Knowledge of CRM systems • Ability to collaborate with multidisciplinary teams • Conflict resolution skills • Maturity and autonomy • University degree

🏖️ Benefits

• Medical insurance • Dental insurance • Childcare assistance • Home office allowance • Workplace exercise program • Structured career development plan • Profit-sharing bonus • Life insurance • Meal allowance • Flexible working hours • Birthday day off • Emotional well-being program • Annual service bonus • Extended maternity and paternity leave • Spotify subscription • Autonomy to propose, test, and implement ideas • Visible impact on the success of the customer delight strategy