PRINCIPIA
51 - 200 employees
đ Beauty
đď¸ eCommerce
đĽ B2C
Beauty ⢠eCommerce ⢠B2C
PRINCIPIA is a Brazilian direct-to-consumer dermocosmetics brand and online retailer offering science-backed, high-performance skincare, body and hair products. The company emphasizes transparent, concentrated formulas with disclosed active ingredient concentrations, affordable pricing, and personalized routines (dermaquiz) to democratize advanced treatments. It operates primarily through an e-commerce storefront with customer support, secure payment options and a 30-day return policy.
Customer Service Analyst
Job not on LinkedIn
đĽ 6 minutes ago
đŁď¸đ§đˇđľđš Portuguese Required
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PRINCIPIA
51 - 200 employees
đ Beauty
đď¸ eCommerce
đĽ B2C
Beauty ⢠eCommerce ⢠B2C
PRINCIPIA is a Brazilian direct-to-consumer dermocosmetics brand and online retailer offering science-backed, high-performance skincare, body and hair products. The company emphasizes transparent, concentrated formulas with disclosed active ingredient concentrations, affordable pricing, and personalized routines (dermaquiz) to democratize advanced treatments. It operates primarily through an e-commerce storefront with customer support, secure payment options and a 30-day return policy.
đ Description
⢠Respond to and follow up on requests across digital channels ⢠Manage chats and orders ⢠Track and follow up on logistics requests ⢠Monitor and handle customer reviews ⢠Support lower-volume channels such as RD, iFood and Beleza na Web ⢠Track orders, incidents and potential discrepancies ⢠Liaise with internal teams to resolve requests
đŻ Requirements
⢠High school diploma ⢠Strong written and verbal communication ⢠Organized and detail-oriented ⢠Ability to handle multiple tasks simultaneously ⢠Comfortable using digital systems and tools ⢠Proactive, responsible and customer-service oriented ⢠Advantage: Experience with digital customer service ⢠Advantage: Experience with platforms such as iFood, Beleza na Web or RD ⢠Advantage: Experience with orders, logistics or e-commerce
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