Product Support Specialist

🔥 0 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contour Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Contour Software is focused on helping users understand and manage cookie usage on websites. By providing simple and accessible information about cookies, the company aims to enhance user awareness regarding data privacy and compliance with regulations like GDPR. Their mission is rooted in making digital experiences safer and more transparent for users, ensuring informed consent and compliance with privacy laws.

📋 Description

• Respond to clients via phone, email, chat, and ticketing platforms • Diagnose and resolve technical issues with professionalism and speed • Help clients maximize the value of the software, explain feature usage, and recommend upgrades or best practices • Work with Development, QA, and Product teams to escalate and resolve complex issues • Liaise with club-facing roles to support broader club operations • Track and document all support activity using internal systems • Maintain detailed records and knowledge base updates • Assist with booking, membership inquiries, and club service coordination • Monitor feedback and contribute to process refinement • Flag areas of friction to enhance overall client satisfaction

🎯 Requirements

• Technical aptitude and ability to navigate software, understand system architecture, and troubleshoot issues in real time • Prior exposure to customer product support in software, hospitality, or club environments • Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting • Ability to thrive in dynamic environments, accept feedback, and take ownership of challenges • Excellent verbal and written English communication skills • Proven customer support or helpdesk experience • Ability to diagnose software, network, and system issues logically and methodically • Ability to manage multiple priorities, track open tickets, and ensure follow-through • Ability to learn quickly, stay calm under pressure, and adjust to new systems or workflows • Active listening, empathy, patience, and client-focused service mindset • 3-5+ years in technical support, customer service, or helpdesk environments • Bachelor's degree in computer science or a related discipline • Familiarity with ticketing systems and support platforms • Knowledge of basic accounting concepts • Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset • Familiarity with Windows Server environments, processor specs, domain controllers, Active Directory, and group policy management is an asset • Experience with Microsoft Office, CRM systems, and basic HTML is an asset • Understanding of VMware or Hyper-V is an asset • Exposure to PowerShell scripting is an asset

🏖️ Benefits

• Market-leading Salary • Medical Coverage – Self & Dependents • Parents Medical Coverage • Provident Fund • Employee Performance-based bonuses • Home Internet Subsidy • Conveyance Allowance • Profit Sharing Plan [Tenured Employees Only] • Life Benefit • Child Care Facility • Company Provided Lunch/Dinner • Professional Development Budget • Recreational area for in-house games • Sporadic On-shore training opportunities • Friendly work environment • Leave Encashment