Customer Success Manager, Implementations

🕒 May 5

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CorePlan

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

CorePlan is a digital operations platform specifically designed for drilling contractors and mineral exploration teams. It enables companies to plan, manage, and report on their operations in real-time, streamlining workflows and eliminating the need for multiple systems. By digitizing processes, CorePlan helps organizations like AngloGold and Chalice improve efficiency, reduce software costs, and enhance productivity by providing a unified platform for team collaboration and data management.

📋 Description

• Support and coordinate end-to-end presales and implementation projects • Keep projects on track against key timelines (e.g. 60–120 day implementations) • Ensure a seamless handover from Sales to Customer Success • Flag risks early and keep projects moving forward • Keep CRM and internal systems accurate and up to date • Share regular updates on progress, milestones, and customer feedback • Capture insights to improve onboarding and post-implementation experience • Work cross-functionally to deliver a consistent customer experience • Help shape scalable processes as we grow • Deliver a smooth, high-quality experience at every touchpoint

🎯 Requirements

• Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS • Experience in mining industry will be highly regarded • Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred) • Proven track record of successfully implementing complex software solutions • Strong project management skills with ability to manage multiple implementations simultaneously • Technical aptitude with the ability to quickly learn and become proficient in new technologies • Experience working in a global team environment and collaborating across time zones • Problem-solving mindset with a talent for finding creative solutions to customer challenges • Experience with CRM and project management tools • Fluent in English and Portuguese (written and spoken) • Spanish is highly preferred

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development