CorePlan
11 - 50 employees
Coreplan is a digital operations platform for mining exploration and drilling to plan, manage and report on their operations, in real time.
Customer Success Manager, Implementations
🕒 May 5
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇪🇸 Spanish Required
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CorePlan
11 - 50 employees
Coreplan is a digital operations platform for mining exploration and drilling to plan, manage and report on their operations, in real time.
📋 Description
• Support and coordinate end-to-end presales and implementation projects • Keep projects on track against key timelines (e.g. 60–120 day implementations) • Ensure a seamless handover from Sales to Customer Success • Flag risks early and keep projects moving forward • Keep CRM and internal systems accurate and up to date • Share regular updates on progress, milestones, and customer feedback • Capture insights to improve onboarding and post-implementation experience • Work cross-functionally to deliver a consistent customer experience • Help shape scalable processes as we grow • Deliver a smooth, high-quality experience at every touchpoint
🎯 Requirements
• Minimum 3 years’ experience in software implementation, project management or consulting, ideally in SaaS • Experience in mining industry will be highly regarded • Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred) • Proven track record of successfully implementing complex software solutions • Strong project management skills with ability to manage multiple implementations simultaneously • Technical aptitude with the ability to quickly learn and become proficient in new technologies • Experience working in a global team environment and collaborating across time zones • Problem-solving mindset with a talent for finding creative solutions to customer challenges • Experience with CRM and project management tools • Fluent in English and Portuguese (written and spoken) • Spanish is highly preferred
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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🇧🇷 Brazil – Remote
💰 Post-IPO Equity on 2021-08
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
