Customer Service Representative

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Cornerstone Building Brands

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10,000+ employees

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America.

📋 Description

• facilitate quality and accurate Quotations, Purchase Orders, and Work Orders • ensure customer expectations are exceeded • prompt, courteous and professional responses to customer requests • maintain and grow sales from current active and past non-active customers • able and willing to prospect new business • data entry and accuracy being measured for orders into Oracle • scheduling/delivery coordinating for multiple plant sites • product knowledge, answering questions for customer support • responsible for claims & account reconciliation and transactions • responsible for timely communication back to appropriate function • accepting inbound calls to assist with basic customer needs • liaison for manufacturing and customer • learning designated commercial/industrial product line

🎯 Requirements

• Minimum 2-year post-secondary education required; Bachelor's degree is preferred • 2+ years of construction products sales experience plus, but not required • Must have high math aptitude to calculate Sq Footage, to assist customers when ordering • Must have ability to multi-task, with high level of organization skills • Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios • Ability to make proactive decisions based on customer needs • Proficient in the use of Microsoft Outlook, Word, Excel • Strong oral and written communication skills are required • Ability to read building drawings

🏖️ Benefits

• medical, dental, vision benefits starting day 1 • 401k • PTO • paid holidays • FSA • life insurance • LTD • STD • EAP • discount programs • tuition reimbursement • training • professional development