Customer Success Manager

🕒 March 27

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Cosuno

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💰 $30M Series B on 2022-02

Construction • SaaS

Cosuno is a leading platform for tendering and subcontractor management in the construction industry. The platform enables users to manage the entire planning cycle for projects, from storing documents and sending messages to overseeing the tendering process. Cosuno connects general contractors, project developers, architects, and subcontractors, providing a broad network of qualified subcontractors to ensure efficient procurement processes and cost savings. With features like invoice management, payment facilitation, and comprehensive communication tools, Cosuno aims to simplify and optimize purchasing construction services, increasing transparency and profitability.

📋 Description

• Guiding subcontractors after contract signing and providing structured onboarding • Supporting and analyzing product usage, early identification of risks, and proactively developing accounts • Handling customer inquiries via email, phone, or chat (quickly, empathetically, and solution-oriented) • Creating analyses and reports on customer usage behavior • Close collaboration with Sales and Product teams to share customer feedback and identify improvement opportunities • Conducting training sessions, webinars, and structured enablement content to support customer development

🎯 Requirements

• At least 2 years of experience in Customer Success, Account Management, or a comparable role, ideally in a B2B SaaS and sales environment • Enjoy helping others; empathetic, goal- and solution-oriented • Structured, reliable, and able to prioritize independently • Strong communication skills in direct customer interactions and in workshops or webinars • Data-savvy, proficient with KPIs and able to help interpret usage data • Self-motivated with an entrepreneurial mindset to test new approaches and actively build processes • Native-level German (C2) is essential; additional language skills are a plus

🏖️ Benefits

• Flexible working models • Participation in company events and regular team events (both offline and online) • Open feedback culture with regular 1:1 meetings and development reviews