Customer Success Manager, DACH

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🕒 March 23

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Plan A

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

SaaS • Environmental • Consulting

Plan A is a leading provider of certified carbon management solutions, offering software and expert guidance to help businesses manage their emissions and align with the latest sustainability standards. The platform supports companies in achieving net-zero emissions through comprehensive carbon accounting, decarbonisation strategies, and CSRD readiness. With a focus on science-based solutions, Plan A enables organisations to measure, analyse, and reduce their carbon footprint, providing tools for data collection, emissions measurement, and strategy improvement. Their services cater to various industries, including software & IT, fashion, and finance, helping over 1500 companies streamline their sustainability efforts. Plan A is recognized for its commitment to corporate sustainability, being GHG Protocol compliant and TÜV Rheinland certified, and is listed in the global top 5% in B Corp governance.

📋 Description

• Act as a trusted advisor to our large customers in EMEA and ensure their success; manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations • Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development • Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts • Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline • Own the end-to-end commercial relationship from customer signature to renewal, including commercial and contractual negotiations. • Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth

🎯 Requirements

• You have 5+ years of demonstrated success in customer relationship management or complex project management, ideally at a growing startup working with SMBs and Enterprises in EMEA • You've demonstrated a consistent record of building and fostering durable business relationships; you remain calm and collected when facing crisis or criticism and celebrate customers’ successes with them • You have comfort in working cross-functionally, aligning with sales leaders, product teams or customers at the biggest companies in the world to make sure our customers achieve their goals • You’re a savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds • You’re comfortable working in fast-paced environments, identifying priorities and overseeing multiple tasks simultaneously • You are fluent in German

🏖️ Benefits

• Global Impact: Push the needle on climate action by contributing to the success of our carbon management and ESG software • Work-Life Flexibility: Hybrid work model with 28 days of vacation and a 30-day "Work from Anywhere" policy. • Growth Environment: A collaborative, mission-driven culture that values intellectual honesty and rapid professional evolution.