Senior Customer Success Manager – Public Sector

🕒 April 1

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Wire

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🔒 Cybersecurity

🤝 B2B

🏢 Enterprise

Cybersecurity • B2B • Enterprise

Wire is a secure collaboration platform that allows users to connect, message, and share files effortlessly, all while ensuring industry-leading end-to-end encryption. Trusted by over 1,800 clients, Wire offers seamless communication solutions tailored for SMBs, enterprises, and government entities, emphasizing data protection, privacy, and compliance. The platform features instant meetings, messaging, and extensive administrative controls, making it ideal for complex organizations looking to maintain control over their data while collaborating securely with partners.

📋 Description

• You are responsible for Customer Success topics for one of our most important strategic customers in the German public sector. • You ensure the customer adopts our solutions successfully and achieves sustainable value. • You plan and conduct regular business reviews with the customer and, together with internal teams, develop a clear strategy to further the collaboration. • You identify new use cases for our solutions and support the customer in expanding their adoption across the organization. • You build resilient relationships with key stakeholders, including business units, IT, procurement and executive leadership.

🎯 Requirements

• At least 10 years' experience in Customer Success or Account Management within the public sector. • Proven experience collaborating with senior stakeholders in government agencies and public organizations. • Strong understanding of the structure of the German public sector, political decision-making processes, and relevant procurement and contracting frameworks. • Technical understanding of secure communications, messaging or collaboration solutions. • Excellent communication and presentation skills in both English and German. • Willingness to travel within Germany.

🏖️ Benefits

• 30 days of annual leave to support your rest and a healthy work–life balance. • Attractive compensation package including a bonus structure. • Annual training budget and access to high-quality learning resources. • Modern office in central Berlin with a hybrid option for maximum flexibility. • Urban Sports Club membership to promote health and wellbeing. • Daily breakfast, fresh fruit, snacks, soft drinks and premium coffee in the office. • An open, diverse team that values collaboration, trust and equality.