Customer Success Manager – High Touch

🕒 March 28

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voize

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 Pre Seed Round on 2022-05

Healthcare Insurance • Artificial Intelligence • SaaS

voize is a company that provides a mobile application for voice-assisted nursing documentation. It uses artificial intelligence and speech recognition technology to enable nursing staff to document care activities simply by speaking into their smartphones, ensuring efficient and accurate records that integrate with existing documentation systems. voize is focused on improving the quality of care documentation, saving time for healthcare professionals, and offering seamless digital integration with strong data protection measures.

📋 Description

• Own a portfolio of "Enterprise" customers and act as their strategic partner • Lead multi-stakeholder implementations in regulated, real-world environments • Design and run train-the-trainer concepts that scale • Turn customer goals into measurable outcomes and value narratives • Anticipate risks early and navigate them calmly and proactively • Work closely with Product, Support and Sales to continuously improve how we deliver value • Contribute learnings, patterns and improvements back to the team • Partner with the Technical Support and Customer Training teams

🎯 Requirements

• Enjoy complexity and don’t need everything to be perfectly defined upfront • Care deeply about the people you work with: customers and teammates • Balance empathy with structure and clarity • Think in systems, not just in individual accounts • Take ownership naturally and don’t wait to be told what to do • Can confidently communicate in German and English • Want to help shape how Customer Success works as we grow

🏖️ Benefits

• 30 vacation days plus your birthday off • Germany Transport Ticket • Urban Sports Club • Regular company off-sites • Access to learning platforms such as Blinkist and Audible • Flexible working hours and a good hybrid set-up