Customer Success Manager

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🕒 March 31

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KNIME

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🏢 Enterprise

Enterprise • Marketing • Technology

KNIME is a company that provides a platform for URL shortening, QR code generation, and creating mobile-friendly landing pages. Their solutions are designed to enhance digital connections, allowing businesses to curate and track links, as well as customize URL domains to align with their brand. With powerful analytics and integration features, KNIME serves various industries including Retail, Consumer Packaged Goods, Hospitality, Media & Entertainment, Technology, Healthcare, Insurance, Financial Services, Professional Services, and Education. The KNIME Platform enables users to track and analyze link performance, making it easier to engage and connect with audiences and customers seamlessly. Their service offerings are beloved by a global customer base, supporting businesses of all sizes from small businesses to large enterprises.

📋 Description

• Guiding the customer journey: You support customers from first contact through onboarding and day-to-day use to the successful adoption of KNIME in their everyday workflows. • Relationship management: You build resilient relationships with multiple stakeholders within customer organizations and continuously nurture them. • Creating value: You are the first point of contact for questions, challenges, and opportunities, and you connect customers with the appropriate internal experts when needed. • Growth partnership: Together with Account Managers, you foster long-term collaboration and support the sustainable growth of our customer relationships.

🎯 Requirements

• Customer-focused: You enjoy working closely with customers, understand their goals and challenges, and help them derive maximum value from a product. • Trust-building: You listen attentively, communicate clearly, and build relationships that are reliable, supportive, and long-term. • Solution-oriented: With empathy and pragmatism you translate customer needs into concrete actions and practical solutions. • Experienced & structured: Ideally you have experience in a customer-facing role in the software or SaaS environment, for example in adoption, renewals, or growth. • Team-oriented: You work closely and collaboratively with Account Managers and other KNIMErs to ensure our customers' success. • Strong communicator: You are fluent in German and English and comfortable communicating with a range of stakeholders.

🏖️ Benefits

• Purposeful work: Help companies and users succeed with an open, powerful, and intuitive analytics platform. • Responsibility & impact: Take ownership of customer relationships and actively shape KNIME's continued growth. • Collaborative culture: Work in an open, international environment that values transparency, trust, and teamwork. • Professional development: Grow alongside experienced colleagues who share knowledge and foster continuous learning. • Flexibility: Hybrid working and flexible hours for a healthy work–life balance.