IT Service & Customer Success Manager – Cloud Projects

🕒 March 26

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SysEleven GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🔐 Security

Cloud Computing • SaaS • Security

SysEleven GmbH is a provider of advanced cloud and IT infrastructure solutions focused on offering sovereignty, security, and scalability for businesses. Specializing in OpenStack and Kubernetes technologies, SysEleven offers managed cloud services, container solutions, and managed Kubernetes operations designed to maximize IT agility and efficiency. Their services are tailored to meet high performance, security, and compliance requirements, making them suitable for sensitive data handling, secure IT operations, and diverse business applications, including e-commerce and enterprise workloads.

📋 Description

• End-to-end responsibility for our strategic customers — from day-to-day operations to strategic development • Establishing, managing and developing long-term customer relationships • Central point of contact for customers on technical, functional and organizational matters • Proactive advisory on cloud solutions, services and optimization opportunities • Accountability for service quality, SLA compliance and continuous improvement of customer services • Management of changes, incidents, escalations and projects in close coordination with internal teams • Analysis of service and operational data, deriving recommendations for action and presenting reports • Contract management and negotiations with a clear focus on sustainable customer relationships • Close collaboration with technical teams to translate customer requirements into viable service and operational concepts

🎯 Requirements

• Relevant experience in Customer Success, IT Service Management, IT project management or a comparable role with direct customer contact • Proven experience working with external customers, ideally across different contexts (operational, escalation, strategic) • Experience collaborating with strategic customers in a cloud environment • Strong technical understanding of cloud environments (AWS, Azure, GCP or comparable platforms) • Experience in incident and escalation management • Excellent German skills (C1) and fluent English (at least B2) • Strong customer orientation, structured working style, and a confident demeanor with internal and external stakeholders

🏖️ Benefits

• Varied responsibilities with technical and organizational depth • Flat hierarchies, open communication and short decision-making paths • Room for initiative, ideas and personal development • Modern equipment, flexible working hours and hybrid work (remote & office)