Senior Customer Care Specialist – Manheim

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🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Serve as the client advocate and responsible for client satisfaction based on task ownership and accurate resolution • Manage a high volume of tasks that require leveraging various resources to identify client’s needs • Clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction core • Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy • Dispatch available vehicles to clients across all regions on an inbound basis • Effectively communicate to the client how to use any of our client facing tools

🎯 Requirements

• High School Diploma or GED required; College degree preferred (or equivalent experience) • Minimum of 4 years of customer service experience or the equivalent • Auction and/or logistics/transportation knowledge a strong plus • Excellent oral and written communications skills, particularly in a phone or email context • Attention to detail and follow-through • Demonstrated ability to adapt in a changing environment • Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment • Demonstrated experience being a customer-focused, service-oriented professional

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)