Customer Success Manager, Eastern Europe, Central Asia

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Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2024-06

Consulting • Marketing • Logistics

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Maintain and develop long-term relationships with strategic Corporate & SMB customers in Eastern Europe and Central Asia • Act as a trusted advisor to assigned accounts and communicate with stakeholders at different levels, including C-level executives • Control and audit delivery processes in implementation projects • Identify early red flags to prevent delivery and launch-related issues • Help customers achieve desired outcomes through product consulting, value realization, and high ROI • Grow the customer portfolio through zero churn and active cross-selling and upselling

🎯 Requirements

• 2+ years of experience working with customers in the Eastern Europe region • Upper-Intermediate level of English • Experience with CRM, ERP, core systems, LC/NC solutions, or other corporate software • Ability to effectively manage a customer portfolio through regular meetings with customers and assigned integrator partners • Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software • Strong customer-centric communication and presentation skills • Commercial acumen, including negotiation and renewal management • Excellent time management and efficiency skills

🏖️ Benefits

• Clear career paths • Mentorship opportunities • Access to continuous learning • Flexible work arrangements • Initiatives supporting schedule management, productivity, and well-being • Recognition of achievements • Empowerment to make real contributions from day one • Innovative culture with modern technologies and bold thinking • Competitive compensation and benefits • Rewards package designed to support employees and their families