Client Onboarding, LMS Specialist

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🕒 April 1

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Lead the onboarding process for new clients, ensuring a smooth transition onto the LMS platform; • Customize onboarding plans to meet the specific needs and goals of each client. • Conduct training sessions for clients and their employees on the use of the LMS platform; • Develop and maintain training materials, including user guides, tutorials, and video content; • Provide ongoing support and troubleshooting assistance to clients to address any issues or questions. • Prepare and deliver live demonstrations of the LMS platform to prospective clients and existing users; • Tailor demos to highlight features and benefits relevant to each client’s needs. • Build and maintain strong relationships with clients, serving as their primary point of contact; • Monitor client satisfaction and proactively address any concerns or feedback; • Manage and track client accounts, ensuring timely follow-ups and resolution of any issues. • Generate regular reports on client usage and performance metrics; • Analyze data to identify trends, opportunities for improvement, and areas of concern. • Answer client inquiries and provide support via inbound calls, emails, and other communication channels; • Handle general customer service tasks as needed, including addressing and resolving issues or complaints; • Serve as a backup for the customer service team, ensuring continuous support coverage. • Stay updated on LMS platform updates, industry trends, and best practices; • Collaborate with the product and development teams to provide client feedback and contribute to platform enhancements.

🎯 Requirements

• Proven experience in client onboarding, training, or account management, preferably within a SaaS or LMS environment; • Understanding of LMS platforms and their functionalities; • Excellent communication and presentation skills, with the ability to engage and educate diverse audiences; • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously; • Proficiency in using CRM and LMS software, as well as Microsoft Office Suite; • Ability to work independently and as part of a collaborative team; • Problem-solving skills and a customer-centric approach. • **Minimum Technical and Work Environment Requirements:** • - **Internet Connection:** • - Primary internet connection with a minimum speed of **15 Mbps**. • - Backup internet connection with at least **10 Mbps**. • - Backup connection must be capable of supporting work during a power outage. • - **Primary Device:** • - Desktop or laptop equipped with at least: • - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. • - A minimum of **8 GB RAM**. • - **Backup Device:** • - Must meet or exceed the performance of an **Intel Core i3** processor. • - Must be functional during power interruptions. • - A functioning **webcam**. • - A **noise-canceling USB headset**. • - A **quiet, dedicated home office space**. • - **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.