Patient Engagement Specialist

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Patient Communication and Coordination: Facilitate effective patient engagement by scheduling appointments, addressing inquiries, and maintaining accurate patient records using OpenDental and other relevant software. • Insurance Claims Processing: Leverage expertise in insurance claim procedures to assist in processing claims accurately and efficiently, ensuring timely reimbursement for dental services. • Software Proficiency: Utilize OpenDental, Dentrix, EagleSoft, CurveDental, Denticon, or other applicable software platforms to manage patient information, appointments, billing, and insurance details. • Appointment Scheduling: Coordinate patient appointments, optimizing the scheduling system to manage patient flow and provider availability. • Billing and Financial Support: Collaborate with patients to explain treatment costs, billing inquiries, and insurance coverage, ensuring a clear understanding of financial responsibilities. • Patient Education: Educate patients about recommended treatments, oral hygiene practices, and post-treatment care, enhancing patient understanding and compliance. • Workflow Optimization: Contribute to practice efficiency by streamlining administrative processes, maintaining accurate records, and supporting the dental team's needs. • Documentation: Maintain thorough and organized records, including patient histories, treatment plans, and insurance documentation. • Collaboration: Liaise with the dental team to ensure seamless patient care coordination and efficient practice operations. • Customer Service Excellence: Deliver outstanding customer service by addressing patient concerns, maintaining a positive demeanor, and fostering a welcoming and friendly environment.

🎯 Requirements

• Minimum of 2 years of experience working in a dental practice or healthcare setting, with a focus on patient engagement, appointment scheduling, and administrative support. • Demonstrated proficiency in using OpenDental is essential. Prior experience with Dentrix, EagleSoft, CurveDental, Denticon, or similar dental practice management software is highly desirable. • Preferably, prior experience processing insurance claims within a dental practice environment. • Dental Practice Software Proficiency: Demonstrated experience with OpenDental is essential. Familiarity with Dentrix, EagleSoft, CurveDental, Denticon, or similar software is highly advantageous. • Insurance Claims Processing: Preferred experience in processing insurance claims within a dental practice setting. • Patient-Centric Approach: A strong commitment to patient satisfaction, communication, and engagement. • Communication Skills: Excellent verbal and written communication skills, ensuring effective interactions with patients, team members, and insurance providers. • Customer Service Excellence: Demonstrates a positive, friendly, and professional demeanor, ensuring exceptional patient experience • **Minimum Technical and Work Environment Requirements:** • Internet Connection: Primary internet connection with a minimum speed of **15 Mbps**. Backup internet connection with at least **10 Mbps**. Backup connection must be capable of supporting work during a power outage. • Primary Device: Desktop or laptop equipped with at least: **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. A minimum of **8 GB RAM**. • Backup Device: Must meet or exceed the performance of an **Intel Core i3** processor. Must be functional during power interruptions. • Peripherals and Workspace: A functioning **webcam**. A **noise-canceling USB headset**. A **quiet, dedicated home office space**. A **smartphone** for communication and verification purposes.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.