Junior Customer Support, French Speaking

🔥 2 minutes ago

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist global recruitment consultancy operating in over 102 countries. It connects employers with talent through permanent hires and talent‑leasing solutions focused on Engineering, ICT and multilingual/customer‑experience roles. The company is remote‑first, maintains a talent pool and uses recruitment technology to streamline sourcing, candidate management and relocation support for international placements.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner. • Assist customers with product information, order issues, and general inquiries. • Resolve customer concerns and escalate more complex issues when necessary. • Provide effective solutions to ensure customer satisfaction. • Maintain accurate records of customer interactions in the CRM system.

🎯 Requirements

• Fluency in French (C2 level) and good communication skills in English (B2 level or higher). • Strong problem-solving skills and the ability to empathize with customers. • Flexibility to work Monday to Sunday, 8 hours per day, 5 days per week (rotational shifts).

🏖️ Benefits

• Private health insurance. • Paid training and ongoing support. • A friendly and supportive work environment. • Opportunities for career advancement.