Onboarding Customer Support Advisor

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

📚 Education

☁️ SaaS

🌍 Social Impact

Education • SaaS • Social Impact

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Provide prompt, friendly, and accurate support & guidance to newly onboarded Momence Customers via phone and occasionally email in English and Portuguese • Offer clear, step-by-step guidance to resolve questions and ensure a smooth onboarding experience for new Momence Customers • Respond to inquiries with empathy, professionalism, and an understanding of customer needs • Proactively engage with Customers to exceed their expectations, offering solutions that leave a lasting positive impression • Educate & train customers on system setup, correct usage & best practices • Stay ahead of potential issues by identifying and addressing problems before they escalate • Collaborate with internal teams to share insights, identify recurring challenges, and contribute to improvements in processes and products • Maintain in-depth knowledge of the Momence platform to assist Customers effectively and confidently • Demonstrate active listening, ensuring customers feel understood and valued • Uphold commitment to delivering high-quality support by adhering to best practices and quality standards

🎯 Requirements

• 2-3 years in customer support, with a focus on phone interactions • Previous experience with US, Australian, or New Zealand customers is a plus • Training and/or pre-sales experience would be advantageous • Fluent English and Portuguese language skills are required for this role • Comfortable with technology and able to troubleshoot tier 1 technical issues • Exceptional communication skills (both written and verbal), with the ability to articulate solutions clearly and effectively • A passion for delivering outstanding customer service and a commitment to resolving issues with empathy and professionalism • Comfortable working in a fast-paced environment and embracing change • Ability to work both independently and collaboratively, contributing to a supportive and proactive team environment • A curiosity and eagerness to learn, adapt, and contribute to continuous improvement • Prioritization skills, resilience to pressure, and the ability to maintain focus amid constant change

🏖️ Benefits

• Fully Remote work based in Portugal • Night shift allowance • Monthly internet allowance of €20 • Meal Allowance of €10.46 • Equipment provided • Home office allowance • Online Gym and Wellbeing Studio • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility