Customer Support Representative, Dutch Speaking

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🔥 12 hours ago

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Food and Beverage

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Interactive Client Care: Managing incoming inquiries across various channels—including phone lines, emails, and live web chat—with prompt, high-quality responses. • Technical Issue Diagnosis: Investigating sensitive, complex client issues regarding account security, gateway infrastructure errors, and intricate billing discrepancies. • Advisory Services: Explaining the features of our global processing platform and mobile applications using clear, authoritative guidance. • Financial Data Management: Executing sensitive financial tasks—such as chargebacks, invoice adjustments, and fraud prevention measures—with absolute precision and security. • Data Logging: Documenting detailed summaries of client interactions and routing urgent financial files to specialized internal teams. • Compliance Maintenance: Staying informed on continuous software updates and evolving global banking regulations through routine team briefings.

🎯 Requirements

• Language & Legal Benchmarks • Dutch: Native or near-native command (minimum C1 level) in both written and verbal communication. • English: Professional working proficiency (minimum B2 level) for corporate messaging and training alignment. • Legal Status: Physical residency within Portugal and valid, lawful authorization to work in the European Union. • Skills & Mindset • Independent Drive: High levels of personal accountability and time-management capabilities tailored for a remote environment. • Articulate Expression: A highly logical mindset with a talent for breaking down technical banking concepts into simple terms for users. • Fintech Literacy: Comfort utilizing financial tracking systems, account dashboards, and modern internet programs.

🏖️ Benefits

• Location Independence: A permanent, fully remote position that can be performed from any home address in mainland Portugal or its archipelagos. • Company Hardware: High-end corporate equipment—including a secure laptop and a professional headset—shipped directly to your residence prior to training. • Compensation Structure: A reliable, fixed monthly base salary paired with performance-tied monthly cash incentives. • Immediate Protection: Comprehensive private medical and life insurance coverage active from your very first contract date. • Professional Growth: Regular skill-building workshops alongside clear advancement pathways into quality assurance, team leadership, or specialized fintech advisory roles.