Dutch Speaking Customer Support Representative

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Food and Beverage

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems. • Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. • Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. • Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. • Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. • Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.

🎯 Requirements

• Dutch: Native or near-native mastery (C1 level minimum) in both written and spoken formats. • English: Solid command of business proficiency (B2 level minimum) for internal company alignment and training updates. • Work Rights: Current physical residency in Portugal and valid, unrestricted legal authorization to work in the EU. • Self-Discipline: Exceptional organizational skills and the personal accountability required to thrive in an independent, virtual work environment. • Structured Expression: A logical mindset with the ability to explain complex financial concepts clearly, both verbally and in writing. • Technical Comfort: Deep familiarity with financial technology interfaces, client dashboards, and modern internet applications.

🏖️ Benefits

• Regional Flexibility: A stable, permanent career track operating entirely from any home address within mainland Portugal or its island territories. • Provided Hardware: A full corporate technology kit—including a premium laptop and professional headset—shipped straight to your front door before your first day. • Competitive Income: A dependable, fixed monthly base salary enhanced by performance-based monthly cash incentives. • Immediate Protection: Full private health and life insurance plans active from your very first contract day. • Career Evolution: Ongoing professional coaching paired with defined advancement paths to step up into management, quality assurance, or specialized fintech advisory functions.