Dutch Speaking Customer Service Representative

🔥 12 hours ago

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Ecolab

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1923

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Food and Beverage

Ecolab is a global leader in providing water, hygiene, and infection prevention solutions and services. With a strong emphasis on sustainability, Ecolab partners with customers across more than 40 industries to enhance operational efficiency, safety, and sustainability while maintaining product quality and guest satisfaction. The company's innovative solutions help optimize water and energy use, improve operational efficiencies, and advance food safety. Furthermore, Ecolab's commitment to a sustainable future is highlighted through programs like Ecolab Water for Climate, aimed at reducing greenhouse gas emissions and conserving vital resources.

📋 Description

• Multi-Channel Client Support: Providing fast, high-quality solutions to users across phone networks, emails, and live chat platforms. • Analytical Problem Solving: Handling complex and sensitive issues regarding user account security, payment infrastructure, and detailed billing records. • Technical Guidance: Walking users through the features of our global payment gateway and mobile apps with clear, confident instructions. • Financial Oversight: Managing sensitive financial matters—including payment reversals, invoicing errors, and fraud prevention—with total accuracy and discretion. • Meticulous Record Keeping: Maintaining detailed logs of all client interactions and escalating critical financial files to specialized internal teams when necessary. • Regulatory Compliance: Staying up to date on software upgrades and evolving international banking rules through routine team briefings.

🎯 Requirements

• Dutch: Native or near-native mastery (minimum C1 level) in both written and spoken formats. • English: Professional business proficiency (B2 level minimum) for internal corporate communication and training. • Legal Standing: Current physical residency in Portugal along with valid legal authorization to work within the European Union. • Self-Management: Outstanding organizational skills and the personal accountability needed to succeed in an independent, virtual work environment. • Structured Communication: A logical mindset with the ability to explain complex financial ideas clearly, both in writing and verbally. • Digital Literacy: High comfort level navigating financial technology platforms, account dashboards, and modern digital software.

🏖️ Benefits

• Geographic Flexibility: A stable, completely virtual career path allowing you to work from any region within mainland Portugal or its islands. • Home Office Equipment: All necessary corporate hardware—including a high-end laptop and a professional headset—will be shipped directly to your home before your first day. • Competitive Income: A reliable fixed base salary paired with performance-based monthly cash bonuses. • Immediate Protection: Full private health and life insurance coverage starting from your very first contract day. • Career Growth: Continuous professional coaching along with clear advancement paths into management, quality assurance, or specialized fintech consulting roles.