Junior Customer Support Representative, Italian Speaking

🕒 June 25

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Cross Border Talents is a specialist global recruitment consultancy operating in over 102 countries. It connects employers with talent through permanent hires and talent‑leasing solutions focused on Engineering, ICT and multilingual/customer‑experience roles. The company is remote‑first, maintains a talent pool and uses recruitment technology to streamline sourcing, candidate management and relocation support for international placements.

📋 Description

• Handle customer inquiries via phone, email, and chat, providing professional, accurate, and timely responses • Assist customers with product-related questions, issues, and troubleshooting • Provide technical support when necessary and escalate complex inquiries to the appropriate departments • Maintain customer records and document interactions in the CRM system • Strive to meet and exceed customer satisfaction and performance targets • Contribute to continuous improvement in customer service processes and workflows

🎯 Requirements

• Native or fluent in Italian; proficiency in English (B2 or higher) • Strong communication skills and a positive, customer-first attitude • Ability to handle customer inquiries with patience, empathy, and professionalism • No prior experience required – comprehensive training will be provided • Basic computer skills and ability to work with customer service tools and software • A team player with a proactive approach to learning and problem-solving

🏖️ Benefits

• Competitive salary and benefits package • Opportunities for career growth and development within the company