Junior Customer Support, French Speaking

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner. • Assist customers with product information, order issues, and general inquiries. • Resolve customer concerns and escalate more complex issues when necessary. • Provide effective solutions to ensure customer satisfaction. • Maintain accurate records of customer interactions in the CRM system.

🎯 Requirements

• Fluency in French (C2 level) and good communication skills in English (B2 level or higher). • Strong problem-solving skills and the ability to empathize with customers. • Flexibility to work Monday to Sunday, 8 hours per day, 5 days per week (rotational shifts).

🏖️ Benefits

• Private health insurance. • Paid training and ongoing support. • A friendly and supportive work environment. • Opportunities for career advancement.