Healthcare Staffing Account Manager

🔥 21 minutes ago

🐊 Florida, Illinois, +6 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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Cross Country Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🎯 Recruiter

☁️ SaaS

💰 $3.8M Post-IPO Equity - Cross Country Healthcare on 2004-08

Healthcare • Recruitment • SaaS

Cross Country Healthcare is a healthcare-focused staffing and workforce solutions company. It provides clinical and non-clinical staffing services including travel nursing and allied assignments, locum tenens for physicians and advanced practice providers, per diem/local staffing, permanent placement, school professionals, home health/PACE services, and executive/interim leadership placements. It also offers employer-facing workforce solutions such as MSP/internal resource pools, locums vendor management, on-demand crisis staffing, international solutions, and recruitment process outsourcing, plus a technology platform (vendor-neutral VMS/Xperience), analytics/insights, and related advisory services.

📋 Description

• Serve as the primary point of contact for client inquiries, concerns, and ongoing staffing needs. • Build and maintain strong client relationships by understanding staffing trends, workforce needs, and long-term goals. • Work with clients to identify contract openings, staffing requirements, and cross-selling opportunities; prepare and deliver proposals, quotes, and service information. • Demand forecasting utilizing historical data and market insights to align staffing resources to align with clients’ goals and service level agreements. • Negotiate client bill rates, contract terms, and ensure timely follow-up on open orders. • Collaborate with the Sales team on larger opportunities and account strategies to expand market share. • Partner with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing teams to ensure timely fulfillment of staffing requests, proper logistics, compliance standards, accurate invoicing, and client satisfaction. • Collaborate with Staffing team to prioritize client orders. • Identify, present, and onboard qualified candidates; facilitate interviews and client feedback. • Ensure staffing requests are fulfilled within agreed timelines and service levels. • Provide guidance and support to assigned staff to ensure they meet client expectations. • Monitor and assess performance of placed staff, proactively addressing issues to maintain high service quality. • Resolve client concerns promptly while upholding company standards of excellence. • Establish and track client Key Performance Indicators (KPIs) (e.g., fill rate, time-to-fill, retention, response times) to ensure alignment and mutual success. • Conduct regular business reviews with clients, incorporating KPIs, spend analysis, and workforce planning discussions. • Prepare and deliver regular performance reports, updates, and staffing metrics to clients and leadership. • Drive Continuous improvement initiatives based on client feedback and operational data. and service improvement. • Stay informed about industry trends, competitor activity, pay rates, and regulatory changes to guide staffing strategies. • Accurately document client interactions, job details, and orders in internal systems, ensuring compliance with company standards. • Achieve or exceed activity goals, performance metrics, sales quotas, and revenue targets. • Perform other duties as assigned.

🎯 Requirements

• Minimum of 1 year (preferably 2 years) of related experience in account management or customer success, ideally within healthcare staffing or home healthcare settings. • Proven track record of meeting or exceeding sales targets or customer retention goals. • Experience using CRM software (e.g., Salesforce, HubSpot,) to manage accounts and sales activities. • Familiarity with community resources and ability to work under pressure are essential. • Excellent communication, negotiation, and interpersonal skills. • Ability to work independently and collaboratively in a team environment while managing multiple client accounts. • Strong customer focus with a proactive attitude toward client success. • Excellent organizational skills. • Proficiency in Microsoft Office Suite and staffing management software.

🏖️ Benefits

• Must have the ability to perform the essential functions of the job with or without reasonable accommodation