Manager, Platform Professional Services

🔥 12 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $140k - $195k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Build and grow a team that helps customers operationalize and support AIDR and the broader CrowdStrike Falcon platform, including analyzing and investigating AI-driven alerts and detections within the customer SOC environment • Provide hands-on, tactical support to team members to help them deliver high-quality services to our most strategic customers across AIDR and the Falcon platform • Deliver directly to customers and partners technical implementation, configuration, and troubleshooting assistance with AIDR capabilities and the Falcon platform • Build, operationalize, and curate Services offerings for CrowdStrike Platform Professional Services teams, with a focus on AI-driven detection and response use cases • Work cross-functionally with CrowdStrike product, engineering, and go-to-market teams to ensure successful delivery outcomes • Manage and mentor team members to help expand skill sets around AI/ML-driven security operations and maximize performance • Anticipate customer needs for professional services by leveraging new CrowdStrike AIDR features, Falcon module releases, and emerging AI capabilities • Work closely and collaboratively with the Operational Services team to develop customer-facing collateral and AIDR-specific playbooks and documentation • Deliver high-quality services, constantly seeking feedback from customers, partners, and CrowdStrike team members to continuously improve offerings

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field, and/or equivalent military or work experience • Currently have or can obtain necessary security clearances, per customer requirement • 7+ years of professional experience in professional services • 4+ years of experience in technology and/or SOC leadership managing a team of direct reports • 4+ years of experience in security operations, detection engineering, or incident response with exposure to AI/ML-driven detection and response platforms or SIEM/SOAR solutions (CrowdStrike AIDR, Falcon platform, Splunk, QRadar, ArcSight, LogRhythm, Exabeam, etc.) • Experience with a broad range of SaaS technologies across EDR, SIEM, IAM, Vulnerability Management, Asset Management, SOAR, and AI-driven security tooling • Applied knowledge of infrastructure services and applications hosted in AWS, GCP, and Azure and traditional on-prem IT environments, such as directory services, database servers, containerization, authentication providers, networking, and data storage • Familiarity with AI/ML concepts as applied to cybersecurity, including behavioral analytics, anomaly detection, and automated response orchestration • Experience working with software development projects and field engineering teams • Experience working with pre-sales teams on technical scoping and requirements building • A proven leader with the ability to inspire, lead, and mentor a high-performing organization, with the ability to establish strong cross-functional relationships to work collaboratively • Excellent communication, interpersonal, and collaborative skills • Strong business acumen and ability to exercise good judgment, discretion, and maintain confidentiality • Very knowledgeable on Windows, Mac, and Linux platforms • Ability to travel up to 10% of the time

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe