Manager, Technical Account Management

November 19

Apply Now

Receive Emails with Similar Jobs

CrowdStrike

WebsiteLinkedInAll Job Openings

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Build, develop and support a customer-focused team comprised of Technical Account Managers • Think outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support service • Act as a coach, mentor, and educator to the Technical Account Managers on your team • Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions • Maintain control of the overall resolution of any escalated case, leading cross-functional as needed • Participate in strategic planning sessions with customer success and sales management teams • Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal • Identify needed resources for supporting the customer success strategy in the region • Work collaboratively with sales counterparts, marketing, product development and other supporting teams • Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs • Understand complex architectures and quickly identify possible gaps and opportunities due to enhance security effectiveness over traditional security technologies

🎯 Requirements

• Experience in people management position, ideally in customer support / customer success • Bachelor’s Degree in computer science or relevant work experience • Technical understanding of endpoint protection technologies • Motivated with excellent organizational skills • Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers • Strong communicator - written, verbal and presentation • Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment • An aptitude for understanding how technology products and solutions solve business problems • Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers’ expectations • Demonstrated experience working with Sales organizations and product teams • A demonstrated ability to manage professional level employees • Ability to foster a positive work environment and attitude • Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders • Ability to work remotely and able and willing to travel on short notice, up to 25% of the time.

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe