Senior Manager, Platform Professional Services

🕒 April 21

🤠 Texas – Remote

🤠 Texas – Remote

💵 $160k - $220k / year

⏰ Full Time

🟠 Senior

👔 Manager

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, especially Endpoint, Identity, Cloud, Next-Gen SIEM and LogScale. • Collaborate with the professional services leadership team to build and scale the organization, expand programs, increase efficiencies, and create a world-class, customer-focused offering. • Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements. • Manage and mentor team members to help expand skill sets and maximize performance. • Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies. • Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings. • Manage a portfolio of customer projects from a project leadership and tactical role, including projects led by in-house residents as well as by subcontract partner residents. • Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery. • Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities. • Ability to travel up to 25% of the time.

🎯 Requirements

• 12+ years of experience working in the security industry in a professional services or similar capacity • 4+ years managing a team of consultants in the security industry • Strong understanding of employee management concepts with the demonstrated ability to lead teams • Experience developing go-to-market strategies including new service offerings and cross-sell/upsell opportunities • Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs • Experience managing technical deployments, tracking time, and running projects from kickoff to closure • Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders • Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams • Strong written and oral communication skills in English.

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe