Case Manager

Job not on LinkedIn

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

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Crump Roofing

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 B2C

B2C

Crump Roofing is a residential roofing contractor founded in 1999 that specializes in architectural composition shingles, metal and tile roofs, and roof repairs for homeowners in northern Idaho and eastern Washington. The company emphasizes quality installation as a Pabco Preferred Contractor and GAF Authorized installer, offers free quotes, and highlights decades of combined experience and local service locations including Rathdrum, Coeur d’Alene, Spokane and surrounding communities.

📋 Description

• Maintains primary ownership of cases during the underwriting process • Engages in frequent communication and coordination between insurance agents, insurance carriers, and internal resources • Responsible for setting agents expectations appropriately and providing an exceptional service experience throughout the process • Reviews new insurance applications for missing information • Reviews and analyzes underwriting requirements • Conducts regular proactive case follow-ups with insurance agents, vendors, internal resources, and carriers • Organizes and prioritizes workload to ensure cases are processed, issued, and placed in a timely manner • Utilizes agency management system to document all work activity and communication for all in-process cases • Acts as a conduit for all issues associated with a case • May have responsibility for reviewing issued insurance policies for accuracy • Follows-up with insurance agents to ensure requirements necessary to activate insurance coverage are received within specified timeframe • Takes the initiative to review other than applied for offers on term cases to determine if alternatives exist

🎯 Requirements

• Effective interpersonal and written communication skills • Ability to provide excellent customer service to both internal and external customers • Effective time management skills • Ability to prioritize and accomplish multiple tasks simultaneously • Capable of working independently as well as in a team environment • Ability to work in a self-directed fashion • Experience with PCs in a Windows environment • Demonstrated proficiency in basic computer applications such as Microsoft Office software products • Ability to analyze problems and develop solutions • Ability to communicate with individuals at all levels of the organization • Bachelor's degree or equivalent education, training and work-related experience • Proficiency with office equipment including fax machines, copiers, telephone systems, etc • Two years of customer service experience • Demonstrated history of customer relationship management success • Ability to work without close supervision and to exercise independent judgment and problem solving in a professional area • Strong attention to detail and accuracy • Ability to communicate precisely and professionally in both verbal and written communication with internal and external customers • Ability to react to change in a productive and positive manner • Ability and willingness to support department to accomplish team goals • Ability to analyze case information and determine necessary actions and next steps • Proficiency with Adobe, use of SharePoint sites, internet/web searches and video conferencing

🏖️ Benefits

• PTO • medical • dental • vision • retirement savings • disability insurance • life insurance