Technology Manager

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🕒 June 8

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CSC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across a range of fund strategies, transactions involving capital markets participants in both public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions. We are the trusted partner of choice for more than 90% of the Fortune 500®, more than 90% of the 100 Best Global Brands®, and more than 70% of the PEI 300. Founded in 1899 and headquartered in Wilmington, Delaware, USA, CSC prides itself on being privately held and professionally managed for more than 120 years. CSC has office locations and capabilities in more than 140 jurisdictions across Europe, the Americas, Asia Pacific, and the Middle East. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. We are the business behind business®.

📋 Description

• Own the Lifecycle Management service line, including operating model, service definition, engagement model, and service performance reporting • Establish standards, runbooks, and quality controls to ensure consistent execution and predictable outcomes across the TOC and partner teams • Drive a continuous improvement roadmap focused on reducing operational risk, improving customer experience, and increasing operational maturity • Maintain comprehensive operational visibility across hybrid cloud environments and on-prem data centers, and partner closely with platform teams to optimize monitoring and alerting coverage • Oversee TOC operations to ensure high system uptime, rapid triage, and consistent operational performance • Lead a team of skilled engineers, fostering collaboration, accountability, and high performance • Own Operational Alert Response execution, including alert intake, triage, correlation, escalation, and closure quality • Operate the end-to-end patching program and ensure adherence to patching standards and schedules • Partner with key stakeholders to translate monitoring and operational requirements into high-quality technical solutions and drive advancements across automation and predictive capabilities

🎯 Requirements

• 14+ years of experience in mission-critical IT infrastructure environments • 8 or more years in IT Operations, with at least 5 years in a direct leadership or managerial role • Bachelor’s degree in computer science, Information Technology, or related field (Master’s preferred) • Experience with virtualization and cloud-native monitoring, familiarity with cloud infrastructure and operational automation • ITIL v4 Foundation preferred • Experience with ATF, DevOps, or automated deployments, strong knowledge of enterprise IT operations practices • Familiarity with cloud platforms (Azure, AWS) and ServiceNow ITSM module

🏖️ Benefits

• Annual success-sharing bonuses or commission plans based on individual performance • Range of support to colleagues with disabilities • Comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more • Opportunities for global career growth