Operational Engineer II

🔥 1 hour ago

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CSG

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences.

📋 Description

• Support production and non-production JO and Analytics environments across regions • Troubleshoot incidents with peers and TechOps and contribute to root-cause analysis and follow-up improvements • Build and maintain Bash and Python scripts and small tools for deployments, diagnostics, data/ops workflows, and reducing manual toil • Contribute to Azure DevOps pipelines, Terraform-managed AWS resources, and Kubernetes (EKS) workloads • Follow Git-based change practices and team standards • Help operate Prometheus, Grafana, and CloudWatch monitoring and alerting • Tune dashboards and runbooks so issues are visible early • Coordinate with Development, Professional Services, and Support on releases, environment needs, and customer-impacting work • Write runbooks, READMEs, and handoffs for systems touched • Propose safer and faster patterns and adopt suitable modern DevOps, cloud, and data pipeline practices

🎯 Requirements

• 2–4+ years in DevOps, cloud operations, SRE, or platform engineering, or equivalent depth via production work • Hands-on delivery of a cloud SaaS or PaaS product with multi-environment, customer-facing impact • Customer-aware production ownership, urgency, and clear communication • Ability to coordinate across internal teams and finish work without constant direction • Proactive, collaborative, and professional English communication, written and spoken • Demonstrable Bash and Python scripting for operational or automation tasks • Production AWS experience with VPC, EC2, IAM, S3, RDS, or similar core services • Practical Terraform experience with modules and Git workflows • Experience building or maintaining CI/CD pipelines; Azure DevOps or GitHub Actions preferred • Docker required; Kubernetes/EKS or similar exposure strongly preferred • On-call or production support experience and structured troubleshooting in distributed systems • Evidence of documenting systems and operational procedures • Bachelor’s in CS, engineering, or related field, or equivalent demonstrated experience • Preferred: Ansible, GitOps, Helm, Kustomize, AlertManager, log aggregation, SLI/SLO thinking, ETL/streaming/batch pipelines, security and compliance awareness, and telecom, enterprise SaaS, or journey/analytics platform background

🏖️ Benefits

• Work from Home • Employee Belonging Groups • Dental, Medical, and Vision healthcare • Paid Vacation, Volunteer, and Holiday Time Off