Application Support Analyst

🔥 1 minute ago

🇦🇺 Australia – Remote

💵 A$70k - A$80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centorrino Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Centorrino Technologies is an IT services and solutions provider focused on delivering exceptional customer experience and secure technology environments. Based in Australia and New Zealand, they offer a wide range of services, including managed IT services, cybersecurity solutions, project delivery, and cloud computing. With a commitment to continuous improvement, Centorrino Technologies serves organizations across various sectors such as government, healthcare, education, and not-for-profit. The company is known for its engineering-led approach, ensuring that technology implementations are secure and efficient. Additionally, they maintain certifications like ISO 27001 and are involved in social impact initiatives, including being carbon neutral and supporting charities.

📋 Description

• Provide day-to-day support for CT’s internal business applications, troubleshooting and resolving user issues in a timely and practical manner. • Investigate application errors, access issues, workflow problems and basic integration queries, escalating where required. • Support and administer a varied portfolio of SaaS and business applications, including ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare and ShiftCare. • Assist with system configuration, user administration, workflow changes and general system housekeeping. • Identify opportunities to simplify processes, improve system usability and reduce recurring support issues. • Maintain accurate system documentation, support notes and process guides to promote consistent use of business applications. • Contribute to system improvement projects, including workflow enhancements, automation and application changes. • Work with internal stakeholders to understand business requirements and translate them into practical system updates and support solutions. • Balance day-to-day support activities with improvement initiatives and changing business priorities. • Assist the Head of Digital and Platforms with prioritising support activities and evolving business system requirements. • Provide a responsive, service-focused experience to internal users and contribute to reliable, well-administered business systems.

🎯 Requirements

• Experience supporting business applications, SaaS platforms or internal systems within an application support, systems support or service desk environment. • Strong troubleshooting skills across application issues, user access, data and workflow errors, and basic system integrations. • Comfortable working across a diverse range of business applications and learning new systems quickly. • Experience with platforms such as ConnectWise, Quosal, Enboarder, HubSpot, DeskDirector, N-able, QBO, BambooHR, ScalePad, SmileBack, Workable, Zapier, Wise-Sync, Lusha, VisualCare or ShiftCare would be advantageous. • Ability to work effectively across BAU support, system administration and small improvement projects. • Strong stakeholder management skills, with the ability to understand user needs, clarify issues and deliver practical outcomes. • A strong focus on reliable systems, consistent processes and internal customer service. • Adaptable and comfortable managing competing priorities across different systems and types of work. • Curious, proactive and willing to take initiative when investigating issues and identifying opportunities for improvement. • A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

🏖️ Benefits

• Hybrid working (for majority of our roles) with team anchor days to support collaboration. • Extensive training and development opportunities that enable continual growth as part of your career planning. • Extensive discounts and benefits to maximise your money. • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.