Custom Jewelry Project Manager

Job not on LinkedIn

🔥 56 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $45k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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CustomMade

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

💰 $200k Venture Round on 2017-09

Retail • eCommerce

CustomMade is a company that specializes in creating custom engagement rings and fine jewelry. They offer a personalized shopping experience by helping customers design rings and select the perfect stones, including diamonds and a wide variety of gemstones. CustomMade focuses on tailoring each piece to individual preferences, ensuring that each ring is uniquely crafted according to the customer's style and budget. With an emphasis on quality and customer satisfaction, they provide hands-on assistance throughout the entire design and purchase process. In addition to engagement rings, they offer a range of other jewelry items including wedding bands, necklaces, and earrings. CustomMade is committed to making the process of buying engagement rings stress-free and memorable.

📋 Description

• Building and maintaining customer relationships: Work closely with new and existing customers through online messaging. • Manage ongoing relationships with existing customers and support on their future projects • Sharing design and material expertise: Understand key customer preferences to bring their design ideas to life • Make thoughtful design and material recommendations that align with the customer’s priorities • Coordinate with our technical teams to successfully translate the customer’s vision into a manufacturable design • Present concept sketches and 3D renderings to customers, answering questions and receiving feedback for subsequent revisions • Communicate design revisions to our CAD designers and concept sketch artists • Share and discuss diamond or gem options • Managing the overall success of your projects: Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style • Create and present quotes for customers that fit their budget and design requirements • Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met • Handle all post-production related correspondence, including resizing, repairs, maintenance, and customer satisfaction. • Contributing to internal development: Review communication techniques, technical guidance, and project strategy feedback with your manager • Experiment with new approaches and resources with the guidance of your manager • Establish and maintain positive working relationships with other Project Managers and cross functional partners

🎯 Requirements

• Excellent written communication skills • Client-facing experience in sales, hospitality, luxury retail, or account management • A passion for jewelry and design and an interest in the creative development process • Discerning visual taste • Resourcefulness - the ability to make good decisions in the absence of perfect information • A track record of achieving strong sales results (Preferred but not required) • Experience in fine jewelry sales (Preferred but not required) • Technical experience as a jewelry designer, bench jeweler, or artist (Preferred but not required) • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (Preferred but not required) • Bachelor’s degree from a competitive college/university (Preferred but not required)

🏖️ Benefits

• Competitive base compensation + added commission • $45,000/yr base compensation + commission of 4.5% of sales • Full benefits (health, vision, dental) • 401k match • Employee jewelry discount • Holidays and paid time off • Standard business hours, Monday-Friday schedule