Principal AIOps Engineer

Job not on LinkedIn

🕒 April 30

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $144.2k - $288.4k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Lead the AIOps strategy, roadmap, and operating model to measurably improve MTTR, alert quality, and operational efficiency • Own the observability-to-AIOps pipeline and drive standardization of telemetry, service health models, and actionable alerting • Design and implement event intelligence: correlation, deduplication, suppression, anomaly detection, incident clustering, and probable-cause analysis • Advise operations, service owners, and leadership stakeholders; lead change enablement, adoption, and value measurement for AIOps • Develop ServiceNow-centric AIOps integrations: event ingestion, alert-to-incident policies, enrichment, assignment/routing • Establish governance for operational AI in partnership with security, compliance, and operations • Build and operationalize agentic AI workflows for incident triage and resolution • Enable closed-loop automation and self-healing by connecting AIOps detections to orchestrated actions • Partner with NOC/SOC, infrastructure, and application owners to onboard services into AIOps • Create enablement materials and coach teams on AIOps practices, agentic AI usage, and responsible automation

🎯 Requirements

• 10+ years of experience in SRE, production operations supporting highly available services • Proven technical leadership: ability to set direction, lead cross-team initiatives, and advise stakeholders through architecture reviews • Strong programming/scripting skills (Python preferred) and experience building automation, integrations, and APIs • Experience integrating observability platforms and event sources across hybrid environments (cloud/on-prem) and operating production-grade monitoring/event management at scale • Strong ServiceNow experience as an ITSM system of record • Ability to build and operate integrations at scale (REST, webhooks, event management) to support automation and auditability • Automation & Integration Engineering: Python (preferred) for automation and data/ML pipelines • Experience building integrations, services, and operational tooling • AIOps, ITSM/ITOM (ServiceNow) & Agentic AI Ecosystem: Observability: Prometheus/Grafana, OpenTelemetry, ELK/Splunk/Datadog (or equivalent) • Strong Linux and networking fundamentals (TCP/IP, DNS, TLS, load balancing) and ability to troubleshoot distributed systems end-to-end • Excellent communication skills.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility