CX25WW
1 - 10 employees
Founded 2025
📚 Education
🎯 Recruiter
👥 HR Tech
Education • Recruitment • HR Tech
CX25WW is an AI-driven career readiness and hiring platform that helps students and early-career professionals (0–3 years) land jobs through mandatory short pre-screenings, role-aligned workshops that double as live hiring funnels, direct employer interaction, campus readiness visits, and QuickBooks-focused training for partner firms. It combines coaching, assessments, and hiring acceleration (including conditional outcome assurance) to support colleges, parents, hiring companies, and QuickBooks ProAdvisors with structured workforce screening, training, and placement services.
Customer Support Associate – Domestic & International Process
Job not on LinkedIn
🕒 April 23
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CX25WW
1 - 10 employees
Founded 2025
📚 Education
🎯 Recruiter
👥 HR Tech
Education • Recruitment • HR Tech
CX25WW is an AI-driven career readiness and hiring platform that helps students and early-career professionals (0–3 years) land jobs through mandatory short pre-screenings, role-aligned workshops that double as live hiring funnels, direct employer interaction, campus readiness visits, and QuickBooks-focused training for partner firms. It combines coaching, assessments, and hiring acceleration (including conditional outcome assurance) to support colleges, parents, hiring companies, and QuickBooks ProAdvisors with structured workforce screening, training, and placement services.
📋 Description
• Manage customer interactions across domestic and international processes • Deliver consistent, high-quality customer experience while adapting to changing tools and workflows • Handle inbound/outbound customer interactions via voice, chat, and email • Deliver first-contact resolution while maintaining quality and compliance standards • Understand customer concerns and provide accurate, timely solutions • Work with internal teams to escalate and resolve complex queries • Maintain proper documentation of customer interactions in CRM/tools • Adhere to defined SLAs, KPIs, and quality benchmarks
🎯 Requirements
• Minimum Qualification: Graduate (mandatory) • Strong communication skills in English (mandatory) • Proficiency in at least one Indian regional language (mandatory) • Willingness to work in 24x7 shift environment (rotational shifts based on process allocation)
🏖️ Benefits
• PF & ESIC: As per applicable salary structure and statutory norms • Leaves: As per Indian labor policies for domestic processes • As per international client policies for global processes • Transport: Some companies provide transport facility • Others may offer transport allowance instead or none of the above • Meals: Provided by select companies (not standardized across all hiring partners)
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