Operations and Community Associate, Japanese Speaker

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CXG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

👗 Fashion

🛒 Retail

Consulting • Fashion • Retail

CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.

📋 Description

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas • Ensure proper scheduling and execution of the fieldwork projects as per company standards • Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality) • Conduct surveys screening and validation • Set appropriate pay rate to evaluations while making sure operation margin target is reached • Contribute to the Evaluators Database optimization and make sure data are updated • Maintain healthy relationship with Evaluators. • Make sure the finance team has all their payment details of evaluators to receive their payments on time.

🎯 Requirements

• Diploma in Administration, Business, Management, or relevant field. • At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing. • Native level Japanese, excellent communication skills in English as you will be the contact person for the Evaluators. • Social media/Tech savvy (personal or professional) • Microsoft Office skills required; other software knowledge is appreciated! • Interest/ experience in social media outreach and community management • Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well. • Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues. • Passionate, positive, and outgoing personality. Ability to work as part of a team. • Ability to work under pressure and to manage stress. • Customer-service orientation