Customer Support Officer

Job not on LinkedIn

🕒 September 4

🌐 Portugal, Brazil, +3 more countries – Remote

🇵🇹 Portugal – Remote 🇧🇷 Brazil – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CXM Direct

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💸 Finance

💳 Fintech

Finance • Fintech

CXM Direct is a global forex and CFD broker offering a wide range of trading instruments including currencies, commodities, indices, energy products, and cryptocurrencies. With advanced trading platforms such as MetaTrader 4 and 5, CXM Direct provides innovative trading solutions tailored to the needs of professional traders. The company offers various account types and services such as leverage policies, instant deposits, and withdrawals, ensuring a seamless trading experience. Regulated in multiple jurisdictions, CXM Direct emphasizes safety and sophistication in trading, positioning itself as a pioneer in the online trading environment.

📋 Description

• Effectively manage company communication channels, including live chat, emails, and phone calls • Identify and assess customers’ needs to ensure a high level of satisfaction • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal • Provide timely and accurate support to clients within the specified time frame • Maintain and update CRM records with all customer interactions and actions taken • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction • Work independently as well as collaboratively in a team environment • Adhere to standard operating procedures and company policies at all times • Report directly to the Head of Customer Support

🎯 Requirements

• Proven experience in a customer support or client service role • Previous experience or background in Forex trading or the financial markets is a strong advantage • Excellent command of English and Portugese native both spoken and written • Proficient in Microsoft Office applications (Word, Excel, Outlook) • Strong phone communication skills with active listening abilities • Ability to work under pressure and meet tight deadlines • Excellent communication, problem-solving, and presentation skills • Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)

🏖️ Benefits

• Competitive Salary along with KPI Bonus • Night Shift Allowance • Growth Opportunities • Collaborative Team • Modern tech stack • Meaningful autonomy in how you approach challenges • Clear opportunities for personal and professional growth