Trade Platform Operations Lead

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🔥 0 minutes ago

🌐 Cyprus, Serbia, +4 more countries – Remote

🇨🇾 Cyprus – Remote 🇷🇸 Serbia – Remote 🇧🇬 Bulgaria – Remote 🇬🇪 Georgia – Remote 🇦🇲 Armenia – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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CXM Direct

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💸 Finance

💳 Fintech

Finance • Fintech

CXM Direct is a global forex and CFD broker offering a wide range of trading instruments including currencies, commodities, indices, energy products, and cryptocurrencies. With advanced trading platforms such as MetaTrader 4 and 5, CXM Direct provides innovative trading solutions tailored to the needs of professional traders. The company offers various account types and services such as leverage policies, instant deposits, and withdrawals, ensuring a seamless trading experience. Regulated in multiple jurisdictions, CXM Direct emphasizes safety and sophistication in trading, positioning itself as a pioneer in the online trading environment.

📋 Description

• Take ownership of MT4/MT5 infrastructure, stability, uptime, and performance • Audit the existing setup and establish reliable uptime, incident, and MTTR baselines • Build monitoring and observability using Grafana, Prometheus, Datadog, or equivalent • Develop incident-response, recovery, and preventive-maintenance playbooks • Lead critical production incidents and root-cause analysis • Reduce client-facing incidents and improve platform reliability • Build and manage a small 24/7 platform operations team • Hire, mentor, and establish timezone coverage and escalation procedures • Manage relationships with MetaQuotes, Microsoft, and infrastructure vendors • Support network-access and infrastructure initiatives required for independent platform operations • Report reliability metrics, risks, and progress directly to senior leadership • Transition MT4/MT5 operations from outsourced to fully internal ownership

🎯 Requirements

• Hands-on experience operating MT4/MT5 infrastructure for a broker, prop firm, or similar trading environment • Strong production troubleshooting and incident-management experience • Experience with monitoring/observability tools such as Grafana, Prometheus, Datadog, Zabbix, or ELK • Experience creating runbooks, recovery procedures, and preventive-maintenance processes • Experience managing or leading a technical operations team, ideally with 24/7 coverage • Strong infrastructure, networking, and server knowledge • Experience working with external infrastructure/platform vendors • Ability to work independently and make decisions during high-severity incidents • Strong communication skills and comfort reporting directly to executives • Nice to have: Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure experience

🏖️ Benefits

• Direct CEO access and real operational authority • Build the function from the ground up • Fully remote with no timezone restrictions • Performance bonus linked to measurable uptime and incident improvements • Opportunity to become the long-term head of platform operations