Application Support Engineer

🔥 16 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DACHS IT

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DACHS IT is an IT consulting and managed-services firm specializing in cloud platform and container platform engineering. They design, implement and operate scalable, secure cloud infrastructures using technologies like Azure, AWS, Kubernetes and Red Hat OpenShift, and provide DevOps, managed services (NOC, openDesk), cloud-native security and AI integrations (Azure OpenAI, OpenShift AI) for enterprise and public-sector customers. DACHS IT focuses on digital sovereignty, sustainability and secure software supply chains while serving industries such as industry, healthcare, commerce and government.

📋 Description

• Troubleshoot technical issues at the 2nd-level support tier for the openDesk managed service • Take ownership of and triage tickets escalated from 1st-level support • Reproduce issues, perform root-cause analysis, and provide workarounds or fixes • Analyze incidents across the openDesk stack and at the Kubernetes level, including logs, events, and pod/Ingress diagnostics • Prioritize work based on impact and SLAs, and document solutions and known issues • Escalate clearly to DevOps Engineering, the Architect/Tech Lead, or openDesk upstream teams, and support the resolution process • Communicate clearly and empathetically with customers and de-escalate critical situations • Maintain and improve the knowledge base, runbooks, and FAQs • Provide feedback to Product and Engineering teams • Participate in on-call support for 24/7 operations • Collaborate with 1st-level support, DevOps Engineers, Architects/Tech Leads, and upstream support teams

🎯 Requirements

• Experience in technical 2nd-level support or operating a complex application landscape • Solid foundational Kubernetes knowledge for diagnosing logs, events, pods, and Ingress • Experience with structured incident handling, including triage, reproduction, and root-cause analysis • Experience working with SLAs and ticketing systems • Strong Linux skills • Willingness to participate in on-call support for a 24/7 service; no shift work • Business-level German and English (C1/C2), both written and spoken • Experience with openDesk components or comparable services is an advantage • Basic knowledge of PostgreSQL/MariaDB and Prometheus/Grafana is an advantage • Experience with upstream/vendor support and open-source communities is an advantage • Basic ITIL knowledge is an advantage • Strong customer and service orientation • Excellent, clear written and verbal communication skills • Analytical, structured approach and patience when troubleshooting • Team player with a willingness to give and receive 360-degree feedback • Experience in moderation and de-escalation is an advantage • Interest in maintaining knowledge bases and documentation is an advantage

🏖️ Benefits

• Remote-first working model with the option to work from home, a shared office, or a combination of both • Flexible working hours with a high degree of autonomy • Regular training and certifications, with costs covered and time off provided • Internal knowledge sharing and professional and methodological development • Modern hardware, suitable software, and any required equipment • Annual participation in company profits • Company car option depending on the role • 30 days of annual leave, which do not expire • Group accident insurance • Regular team activities, get-togethers, workshops, and outings • Transparent feedback culture and career development discussions