CX Sales Specialist

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🕒 April 29

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Daisy Group™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

🤝 B2B

🔒 Cybersecurity

Telecommunications • B2B • Cybersecurity

Daisy Group™ is the UK’s largest independent specialist communications provider delivering a broad range of telecoms and IT services to businesses. The company offers voice and cloud-based phone systems, broadband, leased lines, mobile services, IoT and telematics, managed WiFi, cloud servers and backup, cybersecurity solutions, payment/SIM and device management, and IT support—serving customers from SOHO to large call centres with UK-based customer service and managed solutions. Daisy focuses on enabling businesses’ connectivity, communications and security needs across the UK, with experience in regulated payment services and extensive B2B support.

📋 Description

• Act as Wavenet’s subject matter expert for CCaaS, CPaaS and other Contact Centre solutions, building credibility with customers and internal teams. • Work closely with partners to drive campaigns and pipeline generation. • Make good use of lead generation resources for outreach and campaigns. • Collaborate with Sales, Marketing, and Transformation teams to proactively identify opportunities across Wavenet’s customer base. • Understand customer objectives, design tailored solutions, and present these to stakeholders up to C-Suite level. • Build strong internal and external relationships to drive success and deliver transformation outcomes. • Support the evolution of Wavenet’s CX proposition in collaboration with colleagues, vendors, and partners. • Achieve and maintain relevant sales and vendor certifications.

🎯 Requirements

• Proven track record of strong sales performance in the CX marketplace. • Strong knowledge of: UC and CX solutions Peripheral or native solutions such as WFO, Recording, AI • Experience of the UK UC & CX marketplace at Enterprise level. • Strong presentation skills with the ability to engage at Board and C-Suite level. • Excellent communication, organisation, and negotiation skills. • Proficiency in Microsoft Office (HubSpot knowledge desirable). • Ambitious, adaptable, goal-oriented, and a collaborative team player. • Awareness of competitive offerings in the CX marketplace. • Experience with complementary vendors in your specialism.

🏖️ Benefits

• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication. • Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team. • Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.