Customer Delivery Manager

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Darede

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

🤖 Artificial Intelligence

Cloud Computing • Consulting • Artificial Intelligence

Darede is a cloud solutions provider specializing in cloud migration, consulting, and optimization services. They focus on helping businesses efficiently transition to cloud environments while minimizing downtime and ensuring operational efficiency. Darede also offers managed services, security assessments, and the use of advanced technologies like machine learning and generative AI to transform data into actionable insights. Their portfolio includes various clients in sectors such as finance, education, and technology, showcasing their versatility and expertise in delivering tailored cloud solutions.

📋 Description

• Act as the lead for governance and delivery of managed and professional services contracts. • Build trusted relationships with clients, becoming a strategic advisor on technology and digital transformation. • Conduct periodic executive follow-up meetings, service reviews and continuous improvement planning. • Ensure compliance with contractual SLAs, KPIs and quality indicators. • Coordinate actions between clients, technical teams, vendors and partners to ensure operational excellence. • Identify risks, operational deviations and opportunities for service improvement. • Prepare and present executive reports on performance, availability, capacity and risks. • Support contract renewals, service expansions and the identification of new business opportunities. • Monitor critical incidents and ensure appropriate handling until resolution. • Promote adoption of ITSM best practices, governance and Customer Success principles. • Work closely with Cloud, Modern Workplace, Cybersecurity, Data & AI and Infrastructure teams.

🎯 Requirements

• Experience in technology service management, Service Delivery or B2B Customer Success. • Experience working in Microsoft environments. • Knowledge of ITIL and IT service management practices. • Experience managing operational metrics, SLAs and KPIs. • Ability to lead executive meetings and deliver presentations to clients. • Excellent verbal and written communication skills. • Ability to manage multiple clients and concurrent demands. • Results-oriented profile with a strong focus on relationships and customer experience. • Experience with Microsoft 365, Azure, Microsoft Security or Power Platform (desired). • Knowledge of Microsoft Entra ID, Intune, Defender and collaboration solutions (desired). • Experience at managed service providers (MSPs), consultancies or technology integrators (desired). • ITIL Foundation certification (desired). • Microsoft Fundamentals certifications (AZ-900, MS-900, AB-900, SC-900 or equivalents) (desired). • Intermediate to advanced English (desired).

🏖️ Benefits

• Participation in strategic digital transformation projects. • Collaborative, innovation-focused environment. • Direct exposure to cutting-edge Microsoft technologies. • Support for official Microsoft certifications and training. • Professional development plan and career growth opportunities. • Engagement with clients across various industries and company sizes.