Customer Service Advisor, German

🔥 0 minutes ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Provide professional customer service to German-speaking customers via voice and email • Handle customer enquiries and resolve technical and billing-related issues • Record all customer interactions accurately in the relevant systems • Manage product complaints and collect all necessary information for resolution • Ensure customer issues are handled efficiently and within the required processes • Escalate product safety or regulatory concerns through the defined channels • Follow established quality standards, consumer safety requirements and GDPR procedures • Maintain up-to-date knowledge of products and services • Act as a professional brand ambassador during customer interactions • Identify and include appropriate sales and cross-sell opportunities during customer interactions • Share recurring customer issues and insights to support continuous improvement

🎯 Requirements

• German language proficiency at C1 level • English language proficiency at B1 level • Previous customer service experience is preferred but not required • Customer service, technical support or call centre experience is an advantage • Strong communication and problem-solving skills • Ability to handle complaints professionally • Good troubleshooting skills and technical understanding • Comfortable working with customer service systems and processes • Strong attention to detail when documenting customer interactions • Ability to work independently and follow established procedures • EU citizenship or appropriate eligibility to work in Bulgaria

🏖️ Benefits

• Excellent remuneration package based on experience, skills and performance • Be part of a dynamic and creative team with positive and friendly atmosphere • Guidance and tools to reach career full potential • Performance bonus • Sales bonus with no monthly limit • Signing bonus • Monthly meal allowance depending on days worked • Health insurance through Generali • Multisport and/or Coolfit cards • Access to a learning platform • Remote working model after onboarding requirements • Relocation support for eligible EU candidates • Monthly accommodation allowance for 3 months • Flight, bus or train transportation support for relocation