Customer Service Representative, French

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Handle customer interactions across phone, email, live chat, and social media • Provide clear and accurate information following company policies and procedures • Assist with general questions, product or service information, and basic technical support • Respond to customer requests and document case details in appropriate systems • Escalate complex or unresolved issues to internal teams or higher-level support • Collaborate with colleagues and technical teams to resolve concerns and close cases • Manage a personal queue of service tickets and prioritize tasks • Follow guidance from supervisors • Offer feedback to improve service processes and contribute to team knowledge sharing

🎯 Requirements

• Native / fluent in French (C2) both verbal and written • Fluent in English (minimum B2 level) • Strong verbal and written communication skills across various platforms (phone, email, chat, social media) • Basic understanding of customer service principles and the ability to follow standard procedures • Ability to handle technical inquiries and troubleshoot common issues with guidance • Ability to quickly learn new softwares and technologies • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment • Organized, detail-oriented, and able to manage multiple tasks simultaneously • Willingness to learn and adapt in a fast-paced or evolving support environment

🏖️ Benefits

• Competitive salary with performance-based incentives • Professional growth opportunities within the BPO industry • Collaborative and supportive work environment • Access to exclusive travel perks and discounts • Possibility of extension / permanent contract • Remote work within Lisbon Area