Customer Service Representative, Maltese

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🏢 Enterprise

Recruitment • HR Tech • Enterprise

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Handle incoming customer calls, chats, emails and messages professionally • Identify customer needs and provide appropriate solutions • Provide accurate information using internal tools and systems • Maintain high customer satisfaction through effective communication • Build and maintain positive customer relationships • Meet individual and team performance KPIs and quality standards • Record and update customer interactions in CRM systems • Follow internal procedures, guidelines and service policies.

🎯 Requirements

• Native or near-native Maltese speaker • Good command of English (written and spoken) • Strong communication and active listening skills • Customer service mindset and interpersonal skills • Basic MS Office knowledge • Ability to multitask and work in a structured environment • Ability to work fixed shifts (Mon–Fri, 10:00–18:00) • Previous experience in customer service or contact centre roles • Experience using CRM or ticketing systems • Experience in international or multilingual support environments.

🏖️ Benefits

• Competitive salary package & monthly performance bonus • Daily meal voucher • Private health insurance including dental and optical care • And many others!!!