Customer Support Representative, German

🔥 0 minutes ago

🇽🇰 Kosovo – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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David Kennedy Recruitment Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

David Kennedy Recruitment Ltd is a distinguished virtual recruitment consultancy with a global presence spanning more than 40 countries. The company specializes in delivering exceptional recruitment services internationally, utilizing an innovative approach to seamlessly connect candidates and clients. With over 150 staff operating across five continents and conducting business in more than 32 languages, David Kennedy Recruitment Ltd focuses on exceeding the expectations of both clients and candidates, offering multilingual and executive search services, competitor analysis, and relocation assistance to ensure a comprehensive recruitment experience.

📋 Description

• Handle inbound customer enquiries in German • Support customers with orders and delivery-related queries • Process returns, refunds and exchanges • Assist customers with damaged, incorrect or missing items • Handle complaints calmly and professionally • Provide clear and accurate information regarding customer orders and services • Update customer information and document cases accurately in the relevant systems • Resolve customer issues efficiently and ensure appropriate follow-up where required • Deliver a positive and professional customer experience throughout every interaction

🎯 Requirements

• German language skills at C1 level or higher • Based in Kosovo • Comfortable working 100% remotely • Strong written and verbal communication skills • Customer-focused, calm and empathetic approach • Confident handling complaints and difficult customer situations • Good computer and system skills • Reliable internet connection and suitable home-working environment • Availability to work shifts between 08:00 and 20:00, Monday to Saturday • Previous experience in customer service, call centres, e-commerce, fashion/retail, travel or telecommunications is highly advantageous.

🏖️ Benefits

• 100% remote working from Kosovo • Full-time employment • Paid onboarding and training • Equipment provided • Opportunity to work on an established German fashion and e-commerce customer service project • No sales or outbound calling • And much more!!!