Manager, Revenue Operations, Learning Design and Strategy

🔥 15 hours ago

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Logo of DaVita Kidney Care

DaVita Kidney Care

10,000+ employees

Founded 1994

🏥 Healthcare

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care is a leading healthcare company that provides dialysis and related treatments for patients with kidney disease. Committed to improving the quality of life for its patients, DaVita focuses on offering integrated kidney care and supporting its diverse team of healthcare professionals, including nurses, dietitians, social workers, and patient care technicians. The company emphasizes a strong culture, career development, and comprehensive benefits to create an inclusive and supportive work environment for its employees.

📋 Description

• This role serves as the strategic leader for the Revenue Operations Training Center of Excellence, responsible for establishing enterprise learning standards, instructional design methodologies, measurement frameworks, training technology enablement, and capability development strategies. • Establish and lead the ROPS Training CoE, creating an organization that consults with and supports lane-specific training teams to drive effectiveness and high performance. • Design foundational training programs for new teammates focused on essential DaVita and ROPS-specific systems and processes. • Provide heavy design support and consultation for urgent lane-specific initiatives. • Establish and maintain enterprise learning standards, development methodologies, and quality assurance frameworks across Revenue Operations. • Provide expert consultation and coaching to lane-based training teams on instructional design, content development, delivery techniques, and learner assessment. • Foster strong, collaborative partnerships with leaders of the various ROPS lane-based training teams to understand their unique needs and drive strategic alignment. • Evaluate, implement, and optimize learning technologies that improve content development, delivery, knowledge management, and learner experience.

🎯 Requirements

• High School diploma or equivalent required; Bachelor's degree in a related field preferred, or a combination of education and progressively responsible work experience. • Minimum of three (3) years of supervision or management experience required. • Minimum of three (3) years of experience in instructional design, development, and delivery required. • Experience with learning analytics, ROI evaluation methodologies, and designing capability assessments. • Preferred experience with piloting AI assistants or AI-supported curriculum design tools. • Minimum of three (3) years’ experience in Project Management required. • Demonstrated experience in coaching, mentoring, or developing other training professionals. • Proven ability to lead collaborative efforts and build strong partnerships and consultative training model across a decentralized organization. • Intermediate computer skills and proficiency in MS Suite applications. • Intermediate proficiency in modern authoring tools and graphic design programs (e.g., Captivate, Articulate Storyline, or comparable programs) preferred.

🏖️ Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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