Strategic Account Manager – Enterprise

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform (a product of Ceridian) that provides payroll, HR, benefits, talent management, workforce management (time and attendance, scheduling), and analytics in a single application intended for employers. It is delivered as enterprise SaaS to organizations to manage their workforce and payroll processes.

📋 Description

• Serve as the primary, dedicated owner of a small Enterprise account portfolio. Be the single point of accountability for each client's experience with mPulse. • Build and hold relationships with director-level and above stakeholders. Earn time with C-suite stakeholders for strategic and renewal conversations. • Co-author and maintain Mutual Success Plans with each client. Drive measurable outcomes against shared goals. • Lead the design and delivery of executive-grade EBRs and QBRs. Frame value in client terms (Stars, member growth, total cost of care). • Develop and execute the multi-year strategy for each account — retention, expansion, contract structure, executive engagement. • Quarterback the mPulse team behind each account: Product, Implementation, Customer Success, Finance. • Identify and address risks proactively. Lead the renewal motion in partnership with the Manager / Senior Manager. • Synthesize client insights and bring them back to Product and Marketing in actionable form.

🎯 Requirements

• 7+ years of Account Management, Customer Success, or Strategic Sales experience, with at least 3 years owning enterprise accounts in SaaS or healthcare technology. • Demonstrated track record of growing and retaining $1M+ ARR accounts. • Healthcare industry knowledge — health plans (MA, Medicaid, Commercial), CMS programs, Stars / HEDIS — strongly preferred. • Executive presence and credibility with senior client stakeholders. • Strong account planning, EBR design, and consultative engagement skills. • Bachelor's degree required.

🏖️ Benefits

• Remote-First & Flexible PTO — work from wherever you're most productive • 100% Company-Paid Employee Coverage - Medical, dental, and vision plans with a 100% company-paid employee-only option, plus company contributions toward dependent coverage and company-paid life and disability insurance. • 401(k) + 4% Match — with financial advisors to help you plan • 6 Weeks Parental Leave • Invest in You — 30-60-90 day plans and frequent training • Culture of Recognition — peer-to-peer bonuses & team celebrations