Coding Training Specialist

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform offered by Ceridian that unifies payroll, HR, benefits, workforce management, talent management, and time and attendance in a single application. It targets employers and HR teams with tools for payroll processing, scheduling, recruiting, performance management, and workforce analytics, delivered as a SaaS solution for enterprise and mid-market customers.

📋 Description

• Lead end-to-end onboarding processes for new coders and auditors, including initial setup of all required software, systems, and access. • Conduct intensive, one-on-one virtual training sessions to cover department processes, coding platforms (e.g., Advance), client-specific guidelines, and Centauri policies. • Direct the work of new hires during their initial training period by assigning practice charts and performing 100% QA on their work to provide detailed, actionable feedback. • Track and document new hire progress through daily summaries and communication with managers to ensure a smooth transition to production. • Serve as the primary resource for the Risk Adjustment Coding Services (RACS) team by researching and answering complex coding questions and resolving rebuttals between coders and the QA team. • Provide validation support for existing staff moving to new or unfamiliar projects, ensuring they meet accuracy standards before full production. • Lead one-on-one remediation and Validation Improvement Plans (VIP) for coders who fall below accuracy expectations, including targeted feedback sessions and supplemental training. • Troubleshoot and resolve IT and system-related issues within coding portals to ensure minimal disruption to production staff. • Develop, update, and maintain a centralized library of training materials, including presentations, project-specific guidance documents, and general coding resources. • Identify trending issues and knowledge gaps by analyzing RACS questions and QA feedback and proactively develop training to address them. • Prepare and lead live, bi-weekly project meetings to provide clarifications, present updates, and address common errors. • Stay current with official coding updates (e.g., ICD-10-CM, AHA Coding Clinic) and disseminate critical information to the coding department. • Manage and execute time-sensitive client appeals by reviewing coded charts, correcting errors, and providing detailed rationale to defend coding decisions. • Collaborate with the Coding Education Manager on strategic initiatives to improve department-wide accuracy and production. • Attend client calls as needed to provide subject matter expertise on coding and training processes. • Participate in new hire interviews and provide collaborative feedback on candidates. • Other duties as assigned by leadership.

🎯 Requirements

• High School Diploma or equivalent; Associate’s or Bachelor's degree preferred. • Minimum 5 years of production coding in a risk adjustment environment. • Minimum 1-2 years of auditing other coders' work. • Minimum 1 year of experience with Complete Code Capture. • Required experience in Medicare Advantage, Commercial, and Medicaid Risk Adjustment. • Current core coding credential (e.g., CPC, CRC, CCS, CCS-P). Apprentice status (CCA or CPC-A) is not sufficient. CRC is preferred. • Advanced knowledge of ICD-10-CM, coding guidelines, and risk adjustment models. • Proficiency in Microsoft Office, Adobe, and coding platforms. • Exceptional communication and interpersonal skills • Strong analytical and problem-solving abilities • Superior time management and organizational skills. • Strong written and verbal communication for providing feedback. • Exposure to different EMR systems (Epic, Athena). • Previous work with an encoder preferred. • Previous NLP (Natural Language Processing) experience preferred.