Account Manager, Customer Success

Job not on LinkedIn

🔥 1 hour ago

🏄 California, Colorado, +6 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🦀 Maryland – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Dealer Spike LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

☁️ SaaS

💰 Venture Round on 2011-01

Digital Marketing • eCommerce • SaaS

Dealer Spike LLC is a company that specializes in providing digital marketing and web solutions for various dealership industries. Their services include custom website platforms, digital marketing strategies, inventory syndication, and lead management tools aimed at increasing online leads and in-store sales. Dealer Spike caters to a wide range of industries such as powersports, marine, agriculture, truck, and heavy equipment, offering tailored digital solutions that include search engine optimization, social media marketing, and reputation management. With a focus on innovative tools and real-world dealership experience, Dealer Spike helps dealers worldwide enhance their digital presence and grow their businesses.

📋 Description

• Develop professional relationships with clients • Guide clients in increasing their dealership's online presence • Maintain customer relationships, building value, retaining customers, and selling additional marketing and website services • Communicate effectively about services offered and their value • Use various tools and statistical data to suggest improvements • Perform monthly reporting calls with clients • Manage assigned accounts focusing on revenue growth and retention • Promote and sell additional marketing and website services • Assess and monitor services to ensure quality standards are met • Facilitate a seamless client onboarding process • Handle incoming customer comments and provide appropriate solutions • Keep records of customer interactions and process accounts • Identify retention risks and work proactively to eliminate risks • Participate in educational opportunities to update job knowledge.

🎯 Requirements

• 2+ years of Customer Service experience • 1+ year of Digital Marketing experience preferred • Experience working with a CRM preferred • Excellent Time management and Organizational skills • Strong Communication and Interpersonal Skills • Adaptable, Energetic, Team-Player Attitude • Ability to type 45 wpm • Ability to multitask efficiently • Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps • Strong technical aptitude and ability to learn quickly.

🏖️ Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. • Compliance with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. • Prohibition of any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.