Cloud Operations DBA – Mid-level

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Dedalus

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Dedalus is a leading cloud computing company in Latin America, recognized for its expertise in cloud services and data management. They offer managed cloud services, professional cloud solutions, and data-driven AI services, partnering with major platforms like AWS, Azure, and Oracle. With a highly skilled team and a commitment to digital transformation, Dedalus aims to help businesses optimize their cloud environments and leverage innovative technologies for growth.

📋 Description

• Work with the Operations team to support and manage customer environments in Cloud Computing (AWS, Azure and OCI), focused on database technologies — SQL, PaaS, MongoDB, Oracle, PostgreSQL, among others, acting within the Support Operations team. • Take ownership of tickets and alerts received by the operation: perform initial analysis, drive resolution within your technical scope, assist Junior DBAs when they have questions, and escalate to the Specialized Operations team when the issue does not progress. • Communicate with clients: log ticket opening, provide regular updates, and confirm closure with evidence. • Execute tasks based on KBs, playbooks and internal or vendor documentation; request new procedures, training and support for recurring tickets. • Handle known monitoring alerts, validate impact and correlate events. • Perform initial technical validations and health checks aligned with your specialty according to procedures defined for each environment or client. • Ensure all escalations include full context, evidence and performed validations, eliminating rework and avoiding the need for the client to repeat information. • Record and document all actions in the ITSM with quality and supporting evidence. • Identify opportunities for improvement, automation and use of AI in daily procedures and discuss them with coordination. • Remain responsible for the ticket until its proper transition to the next team, ensuring all necessary information has been shared and the client does not need to repeat the support context. • Question and identify improvement opportunities whenever you notice repetitive activities, operational bottlenecks or lack of documentation, contributing to the continuous evolution of the operation. • Own the support interaction from first contact, maintaining a proactive approach to finding solutions and communicating with the client until the ticket is properly transitioned or resolved.

🎯 Requirements

• Database administration and management. • Required hybrid knowledge: MySQL, SQL Server, Oracle, PostgreSQL. • Experience troubleshooting issues and incidents, analyzing tablespaces, object distribution, storage structures, database fragmentation, throughput (I/O), and tuning SQL query performance. • Backup, restore and disaster recovery routines. • Tuning, index creation, permissions and user management. • Preferred knowledge of AWS and Azure cloud platforms. • Preferred experience with Linux and Windows. • Experience building reports. • Strong verbal and written communication skills. • Proactivity. • Teamwork skills. • Flexibility and adaptability. • Ability to work under pressure. • Self-management of time and task control. • Negotiation skills (internal and external). • Ability to work on simultaneous projects/tasks. • Certifications: Fundamentals/Foundations in AWS, Azure or OCI. • Database-specific certifications — Oracle, MySQL or SQL Server. • AWS Certified Database – Specialty or Azure Database Administrator Associate (desirable).

🏖️ Benefits

• Health plan with dependent coverage. • Meal and grocery allowance (Flash Benefícios). • Telemedicine platform. • Dental plan. • Gym memberships discount (TotalPass). • Pharmacy discount program. • Life insurance. • Private pension plan program. • Childcare assistance. • Inclusion support. • Home office allowance. • Certification program. • Language training program. • Educational partnerships. • Birthday day off. • Extended parental leave (maternity and paternity).